This place is so frustrating. I've never had so many problems with a rental company before. Everything has to do with paying rent. They make it such an awful process and charge you $10 to pay online! We live an hour away from the office so we get penalized for that and have to pay an extra $10 a month.
Every month there seems to be a new fee for one reason or another. Sometimes they tell us it's from the HOA but normally the HOA warns us first with a note on our front door then we get fined. Not with this place. They just add on fees and then blame HOA. Then when these fees are added on they won't let you pay online. Well guess what, on the weekends they aren't open so we can't even drive down to pay on time. So then they add on the fee of being late, the fee of the HOA and you have to go buy a money order because they don't accept checks after it's late. Seriously guys.
They never answer the phone. We have to leave a few messages then they finally call back or just shoot us an email. How about answer us the first time we call. They are just so frustrating. We've been dealing with these guys for six months now and we just want to say screw it and break the lease and go somewhere else. Maybe you guys should start thinking about the residents and not trying to make a quick buck every where you can.