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  • The Scottsdale location has been difficult for me to visit as of lately. I live in the apartment building directly across the street from the store and therefore frequent it often. I throughly enjoy evening my time there shopping and for lunch or dinner, which is why it saddens me to have the experiences that I have had. The visit prior to my visit this evening consisted of two gentlemen at checkout complaining about how "fed up" they are and that they're "frustrated with the way things have been going". A little inappropriate sure but not a major issue. Until they take their frustrations out on my a paying customer. Their lack of enthusiasm for their job or situation created an uncomfortable environment while checking out because they were hostile and uncooperative. This evening I visited again with my family and approached Jacquinine's register who also seems uninterested to be there. As I attempted to use my Apple pay I heard her sigh as if I was annoying her. I replied that I will have to get my card and that seemed like a major problem for her. Once my received my card to pay she told me that I would not be able to be helped until she got a manager so, I asked if I could have ice in my bag because I had ice cream in it. Without a word of response she miserably told the person working behind her to go get ice while rolling her eyes and then told me that I should just use express checkout next time. I told her I would like to get new ice cream because it was quite expensive and it was now melted. I heeded her advice and proceeded to check out in express. Upon approach I see her there whispering to Carol and then looking up and whispering "that's him right there" (a bit rude but again not a huge problem). Carol then subsequently began treating me like I was a hassle mumbling my total, not saying thank you or have a good night. When I asked her to repeat my total because I legitimately could not understand it she repeated it back frustrated (there was no one else in line behind me). Upon receiving my receipt I said "Thank you" and she refused to say anything back to me. While these instances may not seem like much on paper it is accompanied by poor body language and a feeling of discomfort.
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