The positives: good coffee and helpful/knowledgeable staff but if it is busy there will be a long wait because they usually only have one person working on any given shift. They are open late which is convenient if you need to pull a late night doing work.
The negatives: There is usually open space but unfortunately there are these loud obnoxious gamers who play board games all over the coffee shop in groups. At first I thought it was just one night a week, a "game night" that the coffee shop sponsored but NO. These are individuals who decide to take over the coffee shop and loudly play board games. First they used to only sit in the lower level, so you could at least sit far away from them on the upper level to get work done. But now they sit ALL OVER the place so there is no place to really focus and work if that's what you want to do. Any coffee shop is going to have a buzz and be a little loud, it's not a library. But board games!? It's like being at a bingo night except the people playing are hipsters and middle aged folks. Commonplace Coffee or any Starbucks locations are easier to deal with. I am no longer patronizing this place because I expect to be able to buy my coffee and sit down without being surrounded by obnoxious gamers playing Risk. Hopefully the gamers are buying enough coffee/drinks to make up for annoyed customers who don't want to deal with the atmosphere anymore. I have no idea what Crazy Mocha's management is doing. I'm done.