Ordered the "artichoke" pizza with chicken on June 21 2011 at 1600hrs. Spoke to the delivery guy who called me "sir" when I'm a "ma'am", and basically didn't listen to the order. Spoke to the pizza maker as well, about putting the artichokes on the pizza in good sized chunks. I've ordered from the Yonge street locations many times and never had a problem, because they ask questions about the order. What arrived at my door the first time was a artichoke pizza in red sauce with chicken. I immediately called and spoke to the the person answering. He proceeded to argue with me about the order, saying all kinds of things. In the end, he delivered the correct pizza - Bianca with chicken. The guy on the phone happened to be the delivery guy as well. Again another argument, saying that I didn't order chicken on the pizza, I didn't say Bianca...whatever. I said I wanted an artichoke pizza on thin crust with chicken. It was up to him to work out the details, not show up at my house and bring the second pizza and argue with me in front of my house! The little guy must be the owner of that particular franchise, and English is definitely not his first language. "Luigi" at customer service was of no use when I emailed him abou the complaint. Too bad, they are not getting our business again.