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| - If I could give them a -0 I would. I want every dog owner who loves their dog to take the time to read this. I am not writing this email angry. I just want other owner's to be aware of my experience as it was & still is a scary & dangerous experience for my dog as I still do not know what type of pills he was administered while under their lack of care & supervision.
My dog was to be boarded for 12 full days. I paid for the package deal as I assumed I would use this place again. I brought LV Dog Resort 24 individually sealed & packaged special food for my dog (2 per day) & 12 pills (1 a day). I gave notice that I was coming back 1 day earlier & to have my dog groomed & ready for the early morning of my return. Here is what transpired when I went to pick up my daughters best friend after our vacation:
1. They brought me the wrong dog & had I not said anything, I could have walked out with someone else's pet.
2. They gave me my dogs pills back, 12 of them to be precise.
3. I asked why did they not give him any of his medication. They told me they gave him 1 pill each night & had surveillance cameras to prove it. I asked then what the hell did you give my dog because I brought you 12 pills & you gave me back 12 pills.
4. They gave me back 6 meals. They said they fed him in the morning & I picked him up 1 full day early. He should only have 3 meals left, not 6. I asked if they under-fed him or if they just fed him someone else's food. They had no answer for this.
5. My dog was not groomed nor cleaned. I waited a few days for him to settle back in & paid for grooming services.
6. The owner wanted to give me a few free stays for all of the trouble I experienced. If I love my dog, why would I let this place, with this staff, who is dangerous to my dog & any other's in their supervision, to allow them to watch my dog again?
7. I had to leave the business as I was about to lose it & my dog was feeling it. In his best interest, I left the business.
8. Hours later, when I calmed down some, I called back & told them I did not want to pay for such a terrible service. I told them I would go to the media & launch an internet assault. They refunded 1/2 of my money only after I said that.
For all of you who love your pets like me & my family do, I strongly suggest you look elsewhere for the care of your pet when you have to leave & are unable to take them with you. I know I told the business that I would not say anything about this incident, but I feel it is my duty as I would want to know this information. Had I read a post like this, I certainly would not have brought my dog there :( I can never board my dog again after this experience.
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