Made a phone call to discuss pricing for mounting a couple of tvs in my new place. Asked for worse case scenario prices so there wouldn't be any surprises. Was hoping to get it done within a few days but he said the weekend was no good because of Valentines Day...okay fine , I get it. Set up an appointment for Tuesday at noon. Took time off work to be home. No confirmation call. Whatever he'll show. Right? Noon comes and he hasn't shown- I figured I'd give him fifteen minutes just in case he's running behind, no biggie. It happens. Still no call. I called him and it went to voicemail and left a message telling him I was still waiting on him to show. No call. No show. No return call. No stars, but yelp won't let me do that.(update) Joseph texted me the next day, advised there was an emergency that was the reason for no contact the other day. He advised me would give a discount to make it right. ($50) when he came he was on time and got right to work. The end result was clean and he's definitely a pro at what he does. Gave three stars because he have me a "worse case scenario" pricing if I needed cables or any additional charges came up. But my estimate got higher because of coords I needed because min were too short. To my surprise I though worse case scenario prices shouldn't get higher. So my discount didn't really apply after the I needed two sets of coords and an extra optic cable. Good work though it looks awesome. Just wish there wasn't any surprises, that's what I was trying to avoid based on other reviews I've read. Be forewarned- if u don't have 10ft hdmi coords or longer be prepared to be charged for new coords.