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  • Honestly if I could give them zero stars I would. The service is TERRIBLE! We placed our food and drink orders, waited 25mins to get flat pop, came back 5 mins later to tell us they don't have what we ordered. 45 mins later I ask where our appetizer of nachos is and they say it's coming. An hour later they changed my friends pop orders from the flat pop they received the first time around. 5 mins later (we're at an hour waiting for these) they brought out our nachos, we asked where our meals were, they were waiting for the nachos. Excuse me, an hour to make nachos??? Meanwhile we're watching people who arrived way after us receive their full orders. Finally, an hour and fifteen mins later we AGAIN (for the fourth time) speak to someone who wouldn't identify them self, as staff or manager- when I specifically requested the manager. He stated "I'm the man in trouble". So yup, we all tell him we're hungry and want our food now! It's been an hour and twenty minutes. An hour and half later we all decided to walk out. I was extremely pissed and made it known it was THE WORST SERVICE IVE EVER RECEIVED! The guy who was "the one in trouble" continued to put his hands on me while talked after I continued to tell him to stop touching me. I had my hand up to signify STOP and I verbally stated many many times STOP TOUCHING ME. He didn't want to listen and my friend stepped in and told him, stop touching him. He finally listened. As we were walking out the door he decided to follow me out and AGAIN continued to lay his hands on me. I told him to leave me alone and stop touching me, I was leaving. Needless to say, he did not leave me alone, followed me outside and tried to tell me *my behaviour was inappropriate. Excuse me, you continued to touch me when I repeatedly asked you not to (I never once touched him, there was absolutely no need for it!), he tried telling me he apologized and that should have been enough. I told him his apologies don't feed us, your lies about our food coming doesn't feed us, we're done and leaving. And then *finally* he mentions he was going to "comp our meal". Too late we've walked out. I watched some of our friends who arrived after us and sat at a different table order their food, eat their food, pay for their food and leave within the hour and we were still sitting there waiting for our damn nachos. Ridiculous! I will NEVER EVER RETURN to this restaurant nor will I ever recommend someone goes there solely based on the customer service cause well we barely got to eat any food!
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