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  • Pink lacquer chandeliers. A pool table. A floor dedicated to restaurants. A club called Marquee. Colored pencils & art books in the room. Glitter, crystal & all things sparkly in unlikely places (walls, light fixtures, etc.) Staying at the Cosmopolitan makes you feel like a princess. I don't throw this word around casually, but our room was PHAT; balcony with a comfy seating area, huge shower, deep soaking tub, flat screen TVs (yup, plural.) Loved it: -- pool on 4th floor was about 90 degrees. Pool on 14th floor was about 80 degrees. In January. At noon. I could have stayed there all day. Take a picture underneath the gigantic shower head & on the lounge chairs *in* the pool. -- chandelier bar: sip a cosmo at the cosmopolitan for $10 a pop. -- secret pizza joint: review to follow. Basically, I like anything with the word 'secret' in it. Unfortunately, customer service was the low point of our stay They've only been open for 1.5 months, which might explain the hiccups, but here is a list of things that rained on my parade: -- we were told there was a pull-out bed in the room. There wasn't. Just a (fancy) couch. A more seasoned worker would have known exactly what type of room they were giving to a customer. -- hold time to get anyone on the phone was LONG. Anytime we called the front desk or housekeeping, we got an automated message telling us to hold for the 'next co-star.' This is not Hollywood, this is the hospitality industry. -- we called for extra towels & other essentials & it took hours to get it. Housekeeping did not replenish toiletries or replace the empty tissue box. The bottom line: the Cosmopolitan is glitzy & glamorous, no doubt, but god forbid you need anything sent to your room-- you'll have to call several times to get it. The Cosmopolitan is like a hot girl who's bad in bed. Gorgeous, you're glad you're in it, but you hope they'll learn some tips & tricks for next time.
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