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  • I travel for a living so I need my dress shirts laundered and pressed. I had been going to a place in California where I worked long term and once that ended I had to find something near my home. I searched through those nearby and selected Careful Cleaners. I took my shirts in (19) with a coupon and had them laundered and pressed. They came back with some 6 in two different bags, 4 in one bag and 3 in one bag. The ones with 6 were a little crammed in but they were next day so hadn't been sitting for a while. I then had to drop off more (13) and asked that they limit the shirts to 4 to a bag. The lady insisted they NEVER put more than 4 to a bag but was seemed genuinely concerned. I didn't get to pick them up next day and had to wait until I returned from my trip. I returned a week later to pick up my shirts and they had 6 in one bag 4 in one bag and 3 in one bag. I just had to shake my head as the 6 were noticeably tight in their bag. Also while on my trip I noticed that the cuff button on one of my shirts had been shattered by the press. In the past when this happened the place I went would just pull it off and fix it when I sent it in for launder and press again. Not this place. They wanted to charge me the $2 to take the extra button off my shirt and put it on replacing the button that was broken by them. That is almost as much as it costs to launder and press my shirt. When I asked, she just shrugged and hinted toward the sign that they aren't liable for any damage to the shirt. Who knows what they would say if they did something to actually damage the shirt that couldn't be repaired. I'll find somewhere else that appreciates my business as I'll be doing this for a while and surely it's worth a small token of showing you want a customer.
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