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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I generally despise car rental companies and the tricks they try to pull, but I was extremely surprised with how nice Enterprise at PHX is. Phoenix is an extremely expensive city to rent a car in (taxes, fees, whatever the airport decides to milk customers for). I briefly considered taking a cab to my hotel and renting from a neighborhood Enterprise location, but found a great rate on Enterprise's website a few weeks before my trip. I reserved a compact car and it was cheaper than any of the other providers, including Fox and Advantage. Reading the reviews of Fox and Advantage there was no way I would rent from them. I got a great deal even during the Phoenix Open golf tournament. At noon on a Friday all the rental kiosks had lines, I was dreading this. Enterprise moved quicker than any of the other ones. The check in agent at the counter was very pleasant and didn't upsell anything or try to play any tricks. Quick and painless! They swipe your credit card upstairs and you go down an long escalator to pick up your car. At the foot of the escalator a very friendly gentleman boomed "grab a bottle of water, it's free! You're in the desert, you need to stay hydrated!" Very nice touch. The Mike L., rep that helped me select a car was really nice and let me pick out a car in my class that fit my style. I asked if it had an iPod jack so I could plug my iPhone in and listen to music. He literally dug through the dashboards of two separate cars before finding one that did. That right there is awesome customer service. Mike was knowledgable about local traffic laws (No texting, red light cameras in Tempe and Scottsdale, etc) and he spent a long time going over the car with me. Brand new car with less than 500 miles AND an iPod jack? Jackpot! Dropping off the car was simple. A two-second look over and I had a receipt in my hand before I had my suitcase out of the trunk. Boom. Done. Easy. If every car rental experience were like this, there would probably be no wars in the world. I mean that! Let's recap: 1) Quick moving line 2) Free water, because you're in the desert, afterall! 3) Mike L. is the most knowledgable and patient rental agent ever 4) Brand new car with the features I wanted 5) all of the above at cost LESS than any of the other other rental companies during a major event at PHX
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