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  • This review is regarding the Service department. We purchased a used 2013 Impala in March of this year from Drivetime with only around 32k miles on it. Since then, we've had to bring it in on several occasions to have things fixed, thankfully some were covered under warranty but some were not. They did replace a faulty seat belt buckle and tune the new door remote to the vehicle for free. After that, the check engine light came on, and we took it in for repair, warranty covered. It was a driveshaft issue. Next, the rear window dropped into the doorframe, they determined it was the motor and not covered by warranty, we elected to not have it fixed at this time. Then, just a few weeks ago, the car would not start. We have it towed in and they say the battery tested dead cell (although lights and radio etc all came on when we tried to start the car), replaced the battery, charged us for that, and sent us on our way. They had also indicated they were able to get the car started when it was at the shop - not sure why they thought it was a battery issue then, if it had enough juice to start the car? Anyway, almost $200 for that. The next day, we discovered the electric driver's seat would not move. It had been working just fine before we took it in for the battery issue, because whoever drove the car into the shop moved the seat up. We take it back and they charged us for the repair (labor), even though it was working before we took it in for the battery replacement. Three weeks after the first time the car would not start, it happens again. So, clearly not the battery they charged us $200 to replace. It's been in the shop now for over 24 hours and we still have no idea what's going on. Our service advisor has not returned our calls. We were supposed to take a road trip tomorrow with that car and we will need a loaner, if we can actually get anyone on the phone. Oh, and any time we bring the car in, they do not touch it for at least a day and a half, so we are without our car, and without a loaner in that time. We get minimal communication or updates on what's happening unless we call in. The people are very friendly and our advisor Patty is helpful and kind, but they may just be overloaded with repairs. Even so, we need our vehicle fixed, and fixed timely. It should not take a day and a half to just look at the car.
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