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  • Mike the manager at this location is completely heartless. I tried to use the Lyft & Hertz car rental service. I had to go in on a weekly basis to re-sign my contract. Over the weekend my drivers licences was unfortunately misplaced and I was not able to go to the DMV yet to replace it as i work another full time job. Today i returned to hertz to re-sign my contract and at the very end the guy asked for my ID, when i explained what happend and how I was planning on getting it replaced tomorrow, they terminated my contract. Here is where is gets bad.. I didnt use the rental for anything but giving rides with lyft. So today i got a ride to the rental company. Once i told that to the man working there he told me i have to bring the car back today. So i said "ok, i grabbed the keys and left to go get the car. Shortly after they called me to tell me that if don't come back with the car in 30 minutes they will be filing police charges for stealing. After explaing that i live in Henderson and there was no way for me to drive across town and back in 30 minutes, i was told to bring back the keys and they would pick it up with an extra $50 tacked on to what Im already being charged. Never ONCE did these employees review the strict rules and poilicies with me for the lyft program. I was totally unperpaired and blinded sided when this company turned on me and started treating me like i was a criminal. The mamanger Mike was being completely unreasonable and only cared about his property and i am left carless and now jobless with no remorse. And being double charged, for nothing! To add insult to injury. He told me that when they come pick up the vehicle, they will not bother to let me know so that i may get my belongings out. If i am not outside waiting for them to show up (no guaranteed time of arrival was given) they will take the car with my personal belongings. Possibly the worst professional exeprience i have ever had the mispleasure of going through. If you use the lyft rental program , watch your back. They will turn on you instantly. I also found my ID..
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