So, we had a very disappointing trip here last Sunday. The place was dirty, dank and just seemed like it had gone way down hill from what it used to be.
I placed a complaint with the Cold Stone Creamery corporate office because I'd much rather see this place thrive than go under from things that could easily be fixed. I also reached out to tthe management company for Rivergate.
Within 24 hours (less than), I had heard back from everyone; including the person that owns this particular franchised store. Looks like they didn't know how bad it was.
Here's what I heard back: My name is Scott Himes, I work directly with the franchisees of Cold Stone Creamery within the State of North Carolina. I wanted to give you an update on what actions we have taken to correct the conditions of the store as explained in your feedback below. The franchisee has brought in a professional cleaning company to do a complete cleaning of the store. The franchisee is also sending a trainer employee from a different Cold Stone Creamery location into the store to identify and retrain employees. The franchisee is also making some operational changes within the store that should also help improve the overall operations of the location. We hope you will see positive changes in future visits. Thank you for sharing your experience and we look forward to doing better."
With that said; it looks like they are going to fix the issues in make it better. We'll definitely now go back in a few weeks to see what progress has been made, but I wouldn't yet give up on this location.