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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-04-14 00:00:00 (xsd:dateTime)
itemReviewed	Sprint Store
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	My wife and I did the "cut your bill in half" promotion and switched from AT&T. We saw that we would get a great rate and it would be locked in for 2 years. Fantastic. We come in and get everything switched over. While the sales lady is filling everything out with us right there in front of her we made sure that we did not have insurance put on our phones. It's a complete rip off anyways. Get everything finalized, get our new phones, walk outside...realize that we aren't on a 4G network...just great. I knew there would be problems. First of all we can barely ever connect to the Internet or any web based apps unless we are on wifi, first real issue. Next we realize that we can't talk and use web based programs at the same time....guess I should have done my homework on Sprint. Then comes our first bill in the mail and low and behold it's about 25 dollars more expense then we were told by the sales lady. After examining the bill we see that she put the insurance on our account when we told her not to. When I brought this up to an ex-sprint manager who is a friend of mine he informed me that they will always do that and if the customer has asks about whether it's put on initially they are too lie about it and put it on anyways. (one reason why he left). Guess I should have listened to him about that. The bill is now due in 4 days (which we relieved no notification on when it would be due by any means) and I my wife and I go into this same store to resolve the bill. I tell him we won't pay the insurance which we asked not to have on there and he said, sure we'll take it off, it will take about 48 hours to post. I check it today, no dice. Now the bill is due tomorrow and the charge is still on there(what did the guy at the store do?). So I call CS and he informs me that he has resolved the issue and it will be taken off the bill in 24 hours, the day my bill is due. I really hope so. This has not been a pleasant experience with Sprint. The network is bad, the sales reps are deceptive and issues don't seem to get resolved. I would not recommend going to this store or even Sprint as a whole for that matter.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Aaron

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