| rev:text
| - Had a particularly awful experience here last weekend and I thought I would share.
It was my boyfriend's birthday and he wanted to have sushi, so three of us came to Spring Sushi for a late all-you-can-eat sushi lunch. We came in and were told to sit while our table was prepared. We arrived right before they switched over from lunch service, but we were still charged the extra $10 a person for dinner. We weren't about to leave over something like that, so we stayed and ordered.
You order via an iPad, which is great if you're alone or ordering for the table, but not so great when three people are trying to add things family-style and mistakenly being double- or triple-ordered. I can't imagine doing it with a large group, so congrats if you're able to get through it without pulling your hair out. Our app also crashed midway through and we had to get someone to reset it. After 20 minutes of fiddling and confirming what we all wanted, we submitted our first order.
The waiter came by and asked us for our beer order. We told him we had already ordered one (large Asahi) on the screen, and he walked away without taking our tea order, since you can't order plain green tea on the iPad - if it's there, it's not under the tea section. We had to flag down another waiter for our tea order, and everything else during the course of our meal, since that was the last time we saw our waiter.
I would rate the food itself at around 2.5 stars. The sashimi was good; everything else was below average. There was no tuna on the all-you-can-eat menu, which was extremely disappointing. Several of our items were never delivered, and we didn't receive any food other than appetizers until about 50 minutes from sitting down (20 minutes fiddling with the iPad and 30 minutes for the food to get there).
I called for a manager after about an hour and 15 minutes, due to the missing orders and the long waits for food (we had ordered a second round at this point and were still waiting). He apologized and offered us 20% off our meal, which was fine. He had someone come over and fill our tea, and we got our missing orders. When the bill came (we had to flag down yet another server to bring it), our meal was not discounted. We had to actually walk to the other side of the restaurant to remind the manager we were supposed to get a discount, which was very embarrassing. The manager brought us our correct bill, and after waiting for someone to pick up my credit card, I eventually had to get up again to chase down someone who would take it.
Total time, from walking in to walking out: 2 hours and 10 minutes, and still hungry.
I was totally unimpressed with this experience. The only saving grace was the fact that the Zombie Walk was happening and we had a window view, so we had something to look while we waited for our food.
I would recommend this place to people who only care about the novelty of ordering food on an iPad. The food was below average and the service was abysmal.
One more note: there were about 3 families waiting to be sat when we left. There were plenty of tables open, but apparently they do not have enough iPads for every table so these people actually had to wait until we were done so they could get our iPad. There is no alternative way of ordering. Completely backwards.
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