First off let me say that I rarely write one star reviews (check my other reviews on different restaurants) but I had to write this because of the HORRIBlE service that we received today! We ordered on the phone and they don't repeat your order back to you but when they get your order wrong, they claim that it's your fault. I am honestly not a difficult customer by any means but this place lacks any sort of customer service. We placed a simple order on the phone and repeated it to the lady multiple times.
When my bf arrived to pick up the order, the order was wrong. Instead of 59 it was 69 that they gave. The lady said, "this is what you got, what do you want? An add on?" And he was trying to explain that the order was wrong. They started raising their voices at him basically blaming him for their mistake. So they get him the correct order and the order looked half of what is normally served. They clearly were annoyed and didn't care. They're lucky that he already paid and tipped before noticing the error because they did not deserve the tip.
I completely understand that mistakes can happen but blaming the customer and raising their voices because THEY misunderstood is terrible business ethic. If they simply acknowledged their mistake and corrected it appropriately then all would be fine. This is not how to run a restaurant or any business for that matter. What a shame because I have family, friends, and co-workers that love pho but I would not recommend coming here to any of my friends and family any longer due to the terrible service. I'd recommend going to a different pho place, there's a ton in Vegas anyway.