There is a list of items you're not allowed to bring in, do your research ahead of time. We had an amazing service team, starting at the check in line for our bungalow. Walked in, engaged in conversation. CourtneyD's crew took over and we were never left wanting or needing anything! Seven hours poolside and of course right as it's getting fun... closing time. So what do you do when they close for cleaning? Go have a drink and come back and let Ashley take care of you!!