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  • Dear Top Golf, Get it together. I've been to your glorified range 5 times since you've opened and every time I go I get untrained employees and terrible tasting drinks. The bay's aren't even climate controlled so why I keep coming here (as opposed to my usual Taylormade) is beyond me. For one reason or another I end up here with friends and every time I walk out I always tell myself it wasn't worth it. This last time was the kicker though. I went in to reserve not one, BUT TWO birthday parties and was very specific about the time at date of the first when I walked up to the counter (Wed 10pm).The guy said for the amount of people I had at the time and date of the party the owners bay would be a 550 FBM plus the hourly 90 per hour. Perfect let's book! I said that's sounds great can I take a quick peak and if it's all good I'll book it now. From the time I walked upstairs to the time I walked back downstairs the second man there proceeds to quote me 1250 FBM!! When the first guy comes back I repeat to both of them what I was told and the first guy then says that I he misspoke about the price it was actually 650 and that I misunderstood him and he was actually just mentioning that the was the lowest they would ever go for that bay, but that price didn't apply to my day and time. Huh? This guy just totally lied to my face, because why? Because this guy was his boss or something? When I called him out and asked him why he would quote someone the 'lowest they would ever go on that bay' when I was VERY clear as to the date and time from the get go he began to get confrontational with me. Mind you I was being very professional the entire time. He pulled the book out he showed me earlier and then begins to tell me that the 650 price was for a REGULAR BAY and points to the number. HUUUUH!! NOW ITS A REGULAR BAY. The funny part was that right after that I pointed to the header on that price on his sheet and it said 'Owners Box'. I want to mention that this whole time the man who I believed was his supervisor was sitting behind him nodding his head and rolling his eyes. What kind of place is this? I was floored. At this point I politely thanked them for their time and told them that my friends and I would have to find another venue. I would like to mention at this point that the money was not the issue here. If they had quoted me the 1250 from the get go and I didn't feel like I was getting taken because perhaps their sales people are on commission than I would've booked not one, but both parties there. Not to mention my friends and I are exceptional tippers. Top Golf had an excellent reputation coming to Vegas and still many people are interested in coming and spending time here, not to mention many of my friends are avid golfers, so I thought it would be a good venue. But this is getting ridiculous. You are not a nightclub. We have those here. Very good ones. Please stop treating customers like idiots. Standardize your pricing and make it easier to understand so the people don't feel like they're being taken advantage of and train your staff. People pay good money to come here and enjoy themselves they don't need to get taken advantage of in the process. It's a pity because I had really been looking forward to your opening for quite sometime before you came to Vegas, but now I just roll my eyes when someone tells me they want to come here.
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