I've had generally good experiences here. I bought a washer and dryer and had it installed. The sales person and installers were great.
I bought a house and went to Lowes frequently for the improvements. The customer service is spotty, and some employees are more knowledgeable, but that's similar to most big box stores. I don't have any major complaints.
Also, the 5% off from the Lowes Credit Card is great.