I just picked up my Old English Sheepdog, Dudley for a grooming appointment since we moved to Charlotte at the end of July. We were warmly greeted by Ron (the owner) and Melissa right when I dropped him off. Ron explained the process, asked what I was looking for in his cut and was honest up front that time spent taking mats out was an additional $1/minute. Having an OES, mats are inevitable because of their thick coat even though we do spend time brushing him out. I sent photos of how I usually like the length of his coat to be and they cut him almost identical to the photos I sent earlier in the day. The price was higher than what I'm used to paying in Chicago but they really did a great job in grooming Dudley. The staff is knowledgable and Ron couldn't have been nicer along the process. I highly recommend Classic Grooming .