This review is not about the food, but the concern for the service received. I placed a carry out order requesting the items to be ready for pickup at a certain time. I was 20 minutes late so the cashier told me my order was deleted because I wasn't "on time" so I would have to wait. I explained I was from out of town, drove a distance and that I'm sorry. I did feel scolded. I waited for my food. The girl who put my food on the counter did not even tell me thank you. She bagged it then went on to the next customer. No "thank you". I feel the rushed atmosphere needs to be addressed. It's BBQ, isn't that something that's a laid back, take it slow style. Other customers around even stated they didn't know the process and they they were being hurried along without direction. I'm sure the BBQ is good, but the customer service needs addressed.