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  • First time at this chain. Reserved for a group of 14 at noon. Arrived on time and it took them 15 minutes to seat us despite having a reservation. Everybody ordered coffee, and other drinks on the side (beer, mimosas, milk shakes...) however not everyone got a coffee even after repeated reminders and the alcohol came for some 45 minutes later. My meal (steak and cheese eggs Benedict) came an hour after sitting down! The eggs weren't runny but at this point I'm so hungry I don't complain. My colleague ordered their specialty: potatoes gratiné. However the cheese was cold on the cold potatoes. $3 for "melted" cheese! He brought this up to the waitress and she said the steam from potatoes is supposed to melt it. BUT IT DIDN'T! No apologies. At this point most are ready to pay and get the hell out since we've already wasted 90 minutes in this place. When she took my plate I expressed my disappointment that the eggs were overcooked and she didn't seem to care. The food: not bad. Generous fruit bowls. Potatoes are good. Would be better if the cooked them longer to have crispy edges. Menu has a good variety. Too bad staff isn't trained to put the customer first. I'll never be coming back here again.
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