I like that it's so big inside, there are lots of seats, and it's pretty clean.
But they don't seem to understand how the Rapid Pick-up shelf works. There have been several times, where I order something and they never put it on the shelf. Then after waiting I have to talk to a person at the register and show them my order on my phone and they say "oh we never got it" and I have to wait even longer to get the order. It defeats the purpose of "Rapid pick-up". This is never a problem at the other Paneras.