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  • After reading other reviews, it seems that this is a common problem in this particular store... no body would help me, period! My husband and I went in together and went our separate ways (he went to the surround sound, I went to the cameras). Apparently he had a similar experience, but I can only account for what I personally went through. I knew exactly what I was looking for because I've been doing a lot of research online, and was ready to try it out in person.. really get some good info and see how it felt in my hands, how it worked, etc. After basically loitering around the DSLR camera's for about 15 minutes waiting for some help (everyone around me was helping other people or just literally ignoring my attempts at contact) and going totally un-noticed, I decided to just figure it out on my own. When I picked up the camera and attempted to use it, an alarm started going off so I put it back down and waiting for someone to come. An employee did in fact come, but his only mission was to turn that alarm off! When I tried to engage in some kind of conversation he literally just turned around and walked away. Ooooookay, so that's the game we're going to play. So I picked the camera back up and, yep, you guessed it, set the alarm off again, and patiently waited for someone to come back. It just so happened that it was the same guy from last time, and although looking especially irritated at my tactics, I smiled at him and told him I was glad he came back because I would like some help. His idea of "helping" me was standing there with his hands on his hips just watching me struggle, saying nothing. So I finally asked him if he could help me out and give me some info and answer some questions, and his response was simply "that's not how you do it!" - in response to what I was doing concerning the camera. Let me paint a picture for you- I'm standing there, holding an almost $1,000 camera, with the intent to purchase. I dont know about you, but I can think of a couple better ways to handle that situation as an employee. And regardless of how much it was or what my plans were, it's called customer service.. maybe best buy needs to do some retraining or coaching because I'm obviously not the only one who has had issues in this department.
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