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| - poor, I really tried to search for 1 positive about my stay, the only thing I could think of was leaving the parking lot after checking out. definitely not a four star, it would be a stretch to give them a 1 star. from the moment of checking in nothing was as their website stated. front desk staff was rude, booked a king was given two fulls, room had a kitchen but no pots or pans, pool was green, room was old and beat up, paint chipped, could see multiple drywall attempted repairs, holes still in the walls, microwave was old hardly worked, doors were old with big gaps, had to set thermostat to 77 and was either hot or cold from the outside air coming through, had to use 2 different remotes for the TV, 1 to change channels and 1 for volume, called the front desk to let them know about the bed situation and was told they had no kings left. saw on the website that the king Casita which I booked the day before was now 50.00 cheaper and had 4 left. but I had just been told 20 minutes earlier that they didn't have any. parking is rediculous and the buildings are poorly marked and the blurry map they gave us was unreadable. received an email from the manager stating to call her right away (gina) to discuss the rating I had left the hotel, called and was told she wasn't on property. transferred to her voice mail left a message and of 3pm the next day still have not heard from anyone. spoke to 3 other guests and none were happy with their stay, upon checkout more rude desk help.
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