Everytime I've ever walked in here - the customer service has sucked. Everything is expensive. They have had the same salon/table forever because no one will buy it. Why? It's expensive.
They have a moderate selection of some items. But honestly, for the money and the service I'd rather go to Ulta (where they actually also HAVE a salon).
I originally went in to see if they had those straight clip-on bangs, but they just had some plastic crap that doesn't look like anyone's hair.
They weren't helpful at all and I hate when you feel like they're assuming you're going to steal or something. Or they act like they're not working, but they're being paid to talk to each other.
Skip Sally and go to Ulta on Stephanie. You'll pay a bit more for certain items, but the quality and service is there. Sometimes they have really awesome sales, too.