My 13 year old shih-tzu has been getting groomed by Jaqueline for years now. He originally got tossed around to different groomers, but after acting up during a session it was Jaqueline that he allowed to continue on. I did some asking around and turns out, she LOVES animals, you would think they all would right? Anyways, she's amazing...I can see how patient she is with my old guy who has a bad leg, and always sends him home lookin good!