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| - The front office staff seemed pretty normal, but when my child was seen by the doctor, I was very surprised how rude and unprofessional he was. We saw Dr. William Seitter. I changed over to this pediatrician since the office was close by after having several missed diagnoses with another pediatrician. At my son's 9 month appointment they did not do a developmental check, which it turns out my son was a little delayed and this would have been very helpful to know earlier on so we could have gotten him help earlier. I also had some worries about his eating because he was not chewing and was choking on everything, even puréed foods. The doctor just said that he was a big kid and it was because he was still breastfeeding. He told me-just stop breastfeeding him! The doctor also rolled his eyes and made grimaces while I asked a couple other general questions and then said, Are you done now? Since we got the flu shot for my son, we had to come back a month later for the follow up shot. My husband came with me this time and had a question for the doctor that was unrelated to the shot, and the doctor answered it, so I thought maybe the doctor was having a bad day the time before. When we made an appointment to get a referral for an OT a month later, the doctor surprised us again. It turns out my son needed feeding therapy to learn to chew and swallow correctly after his tongue tie was fixed, but the previous pediatrician had sent over the referral, so when my husband and I had mentioned that my son was getting feeding therapy, he let out a sarcastic laugh and said, I can't believe insurance will pay for that because your kid is so huge; there is no way I would have let him get that. We also mentioned that the feeding therapist was requesting a follow up blood test to make sure he was getting all the right nutritional needs and she recommended OT since my son was exhibiting some red flags that he may have some other underlying issue causing anxiety. The doctor continually rolled his eyes and made sounds while we tried to explain what we had been told by other specialists and then said, well I'm not doing anything for you unless you get an official note from the therapist explaining exactly why it is needed - if I send a request over to insurance now they will laugh me out of the room because your kid is so huge. We told him we would make sure to get a letter from the therapist but would appreciate if they could do the blood test since our insurance would cover it and we would pay anything extra. The doctor finally agreed. We also mentioned that we tried sleep training several times and it had not been successful. The doctor just said the only way was Ferber. We mentioned that we had tried leaving him to cry many times but he would go 3 hours escalating more and more before falling asleep and waking up again minutes later. And, we had tried for a month and a half straight one time, 2 weeks another time, etc. The doctor just said that babies know they can just wait 3 hours and 1 minute to get their way so you have to show them you aren't coming back and they are on their own. After the doctor walked out and we waited for the nurse to take my son's blood, we could hear the doctor make fun of my son loudly to all of the staff. My son had a lot of medical issues since birth so he had already learned early on that he hated doctor offices, so when the doctor coldly and harshly handled my son during each appointment, he screamed all the more, and it took him months to get over it. The nurse also rough handled my son when she took blood. After trying several times to get a vain, she stabbed it in and left a humongous bruise for days. When we followed up with the letter from the therapist so we could get a referral, the lady doing the referrals gave us the run around for 2 months and never sent over the referral. They wasted so much of our time and put my son back by months when he could have been receiving treatment he needed. Even if they didn't see a benefit, it wouldn't have hurt them to just send over the referral. He is really delayed now but we are working on getting back on track thanks to the new pediatrician we changed to.
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