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  • I've been going to this place for about 3 years. I have bought several kits and juices. I've never had an issue until yesterday. I went in to get a new kit and juice as I lost my last one. I told the guy I wanted something that had a lighter draw and I bought the stick v8 kit and a large juice spending $70. I tried it out in the shop and it was harsh, and that's when he told me that they would do an exchange within 14 days. So I felt ok leaving, thinking if this doesn't work out I could exchange it. That night I tried to get use to it, but it was so harsh that I would hack from every draw. When I went in today he said they only exchange defective devices. I was like ok, that's not what you said yesterday, but I looked at my receipt and it said the same thing. Ok, so I'm screwed. What upset me though wasn't this policy, but the fact that he wasn't willing to do anything to help with this situation. I had to ask to buy a different tank - which in his defense he did sell me at half off. The guy was nice the whole time, but as a customer I was left holding something that didn't work for me and I wasn't happy about my purchase. My money is too hard to come by, if a company is going to be this stern about returns or exchanges than it's not a company I can do business with. I really wish they reconsider this policy. Not every one is a hardcore vapor and these are expensive purchases.
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