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| - Before I go into all the bad I'd like to thank Hakim and Giselle for the help they gave me trying to fix Cox's screw ups. Their good service still does not earn this store nor Cox more than 1 star. If I had a better option than Cox I'd use it.
This a sad and long story. It starts in March of 2014 when Clark County said to the residents of my condo development "eff you, the rest of the development is going single family houses so we need to re-map your entire development and change your street address and we don't care if it screws you." This caused a lot of problems, but most of the utilities were able to deal with this change really quickly. Even the USPS, that bastion of poor service even caught up with the change in a not-so-timely manner. But Cox, for some reason, couldn't deal with this. My account still showed the old address up until yesterday (see below). Besides Clark County informing them of the changes I called them three times. The changes were never made to my records. My service kept on going so after a while I gave up.
But now we all have to get those little mini-boxes. This leads to the second strike. At no point in the literature for these boxes do they mention that VCRs will no longer record through them (yes, until yesterday I still used a VCR). So now I'm stuck getting a DVR, which must be procured through a Cox store. Well the mini-box literature also fails to mention that if you have a DVR you don't need the mini-box .
I go to this Cox store to get the DVR. Things go OK, but Cox's screw up with the changed address mentioned above slows things down immensely. The manager does some magic and gets my address changed (although in the saga regarding tech support mentioned below there was still confusion since it looked like a new account all of the sudden). But I get my DVR in a semi-timely manner and head home.
When I get home my phone is out, the cable TV is out and I assume internet is out (I didn't try it). I assume that the manager had screwed up my account when he changed the address so I head back. When I arrive I inform the Mongo-like door man what happened and I need to see the manager. He puts me in the que like any other customer "because you left." I left because I was done and had no clue my systems were screwed up. What he should have said is "I'm very sorry sir that this has happened. I'll get the manager and she'll speak to you as soon as she's able to." Luckily I was able to grab the tech who had helped me earlier, Hakim. He was helpful, but had to still get me to the manager, Giselle. She was helpful too. She discovered that there was an outage at my home after a lot of searching on her computer. I thought it rather odd that this info didn't immediately pop up with lights and sirens when she entered my info. It looked like it was simply bad timing. She sent reset signals to my cable mini-boxes and gave me her card so I could contact her directly if I still had trouble. She also agreed that Mongo was in the wrong. Again she and Hakim were great, but Cox sucks.
I get home and eventually outage is fixed, but my internet is screwed up. At some point my internet signal had been routed through the phone modem and not the internet modem. I called tech support and the could-barely-speak-English tech support person was no help. In fact she accidentally turned my phone back off. So I call again and find a person with a clue. He walks me through a bunch of steps and we finally get my internet back up.
Lastly I then hook up my DVR and need to activate it. The first person I speak to sounded like he was huffing on bong during our call. He accidentally cut off the call so I called again. The second time I did get a helpful tech and my DVR is finally up a working.
So besides dealing with the chunk-headed door man I had to deal with clueless tech support. Century Link and/or satellite aren't really options right now for me so I guess I'm stuck with Cox.
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