I'm LIVID right now.
Made an appointment a week ago because my seat belt is locked and "service air bag" indicator on, despite no deployment.
7:45 am appt Tuesday. By 5pm, no call...I had to call them! "No idea yet" was my answer. "Oh, but how do you like the loaner (that has,a very vivid sticker that says 'you can have this car for $xxx/mo)?....obviously trying to get me to trade in...
5pm weds...no call. I called and went directly to a manager, who IRONICALLY said, "We JUST NOW got word on the problem..."
REALLY? 2 DAYS TO DETERMINE A MINOR ISSUE? I have NEVER taken my car in and not received a call for 48 hours. Not even an update. Bullshit. Picking up my car in the morning and taking it elsewhere.