About: http://data.yelp.com/Review/id/HUwXW9DrtYxsD9UqkvLx6Q

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About: http://data.yelp.com/Review/id/HUwXW9DrtYxsD9UqkvLx6Q Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-12-20 00:00:00 (xsd:dateTime)
itemReviewed	Courtyard by Marriott Phoenix Mesa Gateway Airport
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	This review is based primarily on the lack of management skills of this property which was completely unprofessional. My husband is an SPG (yes, they own Marriott now) Gold member and our reservation was booked through the Marriott app. Upon our late (9pm) arrival, the FD informed us they were ~90% full and could do nothing about our status and placed us in a room next to the ice machine. We reserved (and prepaid) for a King sized bed, however, once we entered the room it was very obvious the bed was NOT a King anyway you slice it. We were exhausted from traveling all day, visiting family and since the FD gave us no other options, we crashed. We own a King bed. We pay for King beds for almost all our hotel stays. If they want to call a bed where you can lay down and reach the other side a King, I would hate to see what their Queen rooms are. Full? Twins? Upon check out, I informed the FD about the bed situation and was told it was a King room. I requested a Supe to contact us to resolve this issue but, they never reached out to us WE had to call them back. The Supe reiterated it was a King and initiated an argument with my husband. Upset and unnerved by her response, we suggested the GM contact us. She did the next day (via speakerphone and a room full of people) and proceeded to repeat her fellow employees opinions that it was a King bed in our specific room and initiate yet another argument with my husband. ALL employees insinuated we were liars and did absolutely NOTHING to resolve this ridiculous situation; such a disappointment to lose business on something so silly. The room itself was clean, modern and decent enough thus the 2 stars.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Mandy

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