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  • I would have given them 5 stars, but a slight miscommunication got me a little bit of drama this weekend of the Calgary Comic Expo. Beautiful hotel, comparison to Sheraton or Marriott. The suites are awesome and modern. I know this because for a 2 night stay I was moved to 3 different suites (lol). My 1st room on Friday had a plugged bathtub so I was upgraded to a corner suite with a jacuzzi, living room, bar and big bathroom with huge 5 head shower and separate closet area. It was incredible. So I thank the duty Manager, Robin, for getting me the upgrade. But the next morning the front desk staff told me I needed to move again because of my bookings (I made 2 separate bookings for the same type of room on different websites for Friday and Saturday night). So I ended up back in a standard room the same size as my original room (before the upgrade). I was bummed about that. But I still love the hotel and would come back. I just hope next time there is better communication between the staff. I love that there are 2 restaurants and we mainly came for the waterpark. The kids loved it and I enjoyed it myself, even though there were alot of people (expected for a weekend of a junior hockey tournament).
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