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| - Like many other reviews here caution, the overall customer service, initial meetup experience, and especially cost, make selecting Chip n Dale's landscaping a poor choice, rather the worst choice for your landscaping needs. An initial meetup with Nick Volpone, who is a design consultant yielded promising results. He was friendly, and based upon what he saw for the initial visit gave a ballpark quote of around $50k for what our plan entailed. A complete design I had completed in CAD software to scale had been finalized with all landscaping elements and reviewed by him so he had a basis to give a ballpark estimate that I would think would be roughly close once a formal quote was given. Nice.
Then it was all downhill from there. The next meetup was for a higher up, Franco Volpone to come out and have a field survey for himself. Franco then proceeded to almost jokingly say it was craziness to think my landscaping plan could be done for $50k, then quoting me a MINIMUM of $200k+. WHAT?! Talk about a bait and switch and price gouging to the extreme. I would argue $150k is a little off, or you should have a more proficient design consultant.
I have a large backyard, with about 5,000 sq ft of landscaping needs encompassed with some rocks, artificial turf, pavers, fire pit, irrigation, trees, ya know, a normal landscaping job for a backyard redo, but $40/sq ft is comical and in no way justifies $200k worth of improvements. Of course, they will come on here and refute my review, but all the other reviews don't lie. They are expensive, period.
After the initial rough quote was increased by $150k, and it was relatively clear I was surprised, Franco then started to say that he wasn't even sure he wanted to spend the time developing a formal quote because we weren't seeing "eye to eye". My thought would be if your're trying to extract $200k from a customer you would at least have the courtesy to spend time to develop a proper quote, but not Franco. He even had the nerve to request to charge me $3,000 to redesign my plan to "improve it a little", and requested my own digital file. Dude, the landscaping plan was complete, why would I pay you $3,000 (the normal design fee as I understand, which is already ludicrously high), and provide you my CAD work that was already finished? Clearly a not-so-clever money extraction technique that didn't work.
Furthermore, Nick Volpone followed up with a text message seeing if I wanted to continue. I declined, and never to this day heard back from Chip n Dale's. That was likely the best possible outcome, and I hope that you're outcome is the same if they attempt to bait and switch you. Don't waste your time, other companies are certainly more deserving of your hard earned dollars. For reference, I have had other bids for the same plan that have come in from $60k - $80k.
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