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  • I just hung up.... 21 mintues on hold, no one came to the phone. The first call my phone died after 6 minutes on hold. I promptly called back on my house phone (for the younger generation...a house phone is a handheld phone that plugs into the wall). 20minutes (and counting) on hold to place a take-out during a non-rush hour? Fine... you lost a customer today, next time I will bring my awful kids and they will clear your restaurant. I have to add this.... I didn't get to place the order. My husband went in and guess what... he called me from JD and tells me the store was EMPTY and they didn't receive any calls! Bull crap I have records!! While writing this update my husband walks in and he tells me it was the MANAGER that said no one called the store... uhhh... 2 times, 1st time was a young man and the 2nd time was a young girl. Husband said there was a young man next to the manager that had a "look" on his face.... he knows we called.
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