Overall this location has friendly people but the wait is way to long. I went in for some service and I had to wait an hour and a half just be told I had a over priced paper weight because my phone may not be able to be fixed. There would be a $250.00 deductible and I would receive a loaner phone that was way under par. I was told I should never of paid my phones off.
I went to T-mobile because I wanted a S6 my plan was to pay off the phones and have them unlocked (which I did) only to have another prolonged issue of getting the phones unlocked. After getting the phones unlocked I still was unable to use the phones on another network.
I had T-mobile service from March to the end of April and the cellular service is terrible there are constant dropped calls and dead zones if you attempt to stream anything you may as well just give up because it will not work.
The combination of the s6 phone being crappy and the terrible signal from T-mobile has made it where I will not return to T-mobile for any service in the future.
I finally ended up trading my two unlocked T-mobile s6 phones in for s7 phones through Verizon It was the best decision I could of ever made better phone and way better cellular service, no dropped calls, able to stream things without waiting for it to buffer and, I can receive all my text messages. I have only had my phone for a little under a week and the service at Verizon surpasses the service I had with T-mobile for 3 months.