I don't make many reviews. But those with poor customer service should be exposed.
I made an order st 10:42a today. While I can appreciate an influx during lunch, I made sure to order early to avoid such a delay, even including a tip on my checkout.
I made my first call to the store at 11:18a. I was put on hold immediately only to be attended to 2 minutes later. After explaining that I had made an in-app order and was just checking on my order (Store is 5 mins away), I was told that the driver had left with my order 20 minutes ago and so it should be there within seconds.
I made my second call to the store at 11:34a. Again I was immediately placed on hold. Returning just seconds later this time, I was quizzed delivery or carry out. After explaining that I had called ten mins earlier about my order, the gentleman on the phone, while polite, was quite curt in reminding me that the driver had left 20 mins ago and my order should be arriving soon. He also mentioned there was a lot of orders at the moment. When I exclaimed that I had ordered an hour prior to that at 10:42am he said that didn't matter. And then was there anything else he could do for me. Sensing this person did not want to extend any level of patience to me, I politely thanked him and informed him I'd relate the rest of my dissatisfaction online. He said that would be fine and terminated the call.
Jimmy Johns is a brand and that brand right now is freaky fast. Customers have come to expect a level of service consistent to that brand. In my opinion this experience was NOT freaky fast. While polite, the employees had long the phone offered no or little patience and certainly no resolve. Since this is simply a review with a ranking, that is what I've done. Reviewed and ranked.