I've seen the negative reviews in regards to the ER, but long waits and triage is really what I'd expect from that. This review is for the surgery and stay at the main hospital.
They have a pre-surgery orientation where they give you tour and go over all the information and get all your questions answered, they have a fantastic booklet they give you with information specific for your procedure, and in the back of the book all the staff that will be involved put their cards with contact info in case you need them once you are there.
In pre-op they put you in a hospital gown that has a lining in it and connect it to a heater that pumps warm air in. The army of volunteers there will give you a ride to and from your car, keep the system updated so that the person with you knows exactly what step of the process you are in. The person with you also meets with the doctor immediately following the procedure while you are recovering and then are taken to the room that you'll be staying at. The rooms at this hospital are the most "homey" and comfortable rooms that I've been in. There is a couch bed for whoever is staying with you and additional seating in the room for visitors.
The food is also very nice and you just order it from a menu.
From my experience of hospitals in the area this one is the one that I will continue going to.