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| - I want this place to improve as it's on my street, and a quality cafe/bakery is not only convenient to have nearby but can only add value to the area. I've visited enough times to have tried many items. The croissants, when fresh, are utterly delicious, especially the chocolate ones.The fancy cakes, however, look MUCH better than they taste. The high price point of the cakes must be due to the time it takes to decorate them because the flavour and consistency certainly don't warrant those prices. Now here is my real complaint about the place - the service! My husband and I have been in there on several occasions when we've had to stand directly in front of the cash register for several minutes while an employee, standing two feet in front of us, looks at bills or wraps cakes without so much as looking up to tell us she'll be with us shortly. Each time, we've had to simply pipe up and make our order before our presence has even been acknowledged. We were there yesterday when I discovered, upon going to fill my coffee cup, that the House Blend was in the back with fresh coffee in it. I asked the man behind the counter for that urn. After waiting by the coffee station for 10 minutes with an empty cup while he fiddled with some receipts and then went to a table to discuss a bill with some customers, I asked him, while he floated by me, for that urn. He said, "They didn't get it yet?!" and picked up the urn. He came over to me and while he put the urn in place he informed me that they hadn't brewed anything and that it was, in fact, still the old coffee inside. At this point I just wanted coffee and said it wasn't a problem. Well, the coffee was only warm and the French Roast, which I figured I'd top it off with, was empty. I didn't even get to fill my cup. I left the cup with my husband at the table and went to wash my hands. Upon leaving the washroom, I saw an employee (a French woman with dark hair) standing by the light of the back door, looking into a hand mirror and applying lipstick. I very politely informed her that the House blend needed brewing and the French Roast was empty. She said, "Okay." After sitting with my husband for a good 15 minutes while we shared the now-cool coffee and ate our croissants, I went to top up with some hot coffee only to discover the House Blend was again missing and the French Roast was still empty. I approached the same woman who had been applying lipstick and was now behind the counter and, in a very friendly manner, said I'd like to top up my coffee. She barked, "just a second!" and marched over to the urn. When I met her at the coffee station, she slammed the urn into place and pulled out the French Roast to brew with a surly look on her face and didn't say a word to me! I couldn't believe how rude she was. We are always very friendly and polite when in there and we always put money in the tip jar. If these people resent their jobs so much, perhaps they should leave and give others a chance at employment. Management, you have to talk to your staff about their manner with customers. We should be greeted with a smile and made to feel as though we are welcome and appreciated.
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