Thank God I took a chance and called a random glass company based on their reviews!! I JUST got my windshield replaced 2 weeks ago by Safelite and I will NEVER use them again. So when my windshield broke again, I started looking for other companies. Roberta took my call and couldn't have been more helpful and understanding. She even got my insurance company on the phone for me and answered most of their questions so there was very little I even had to do. I requested Lexus specific glass from the manufacturer and they were able to have everything DONE in 2 days!! Safelite took 2 and 1/2 weeks to do the exact same thing! The tech was super friendly and professional. Just all the way around an easy, convenient experience. I hope this doesn't happen again but if it does, I won't call anyone else!