Ben was great! He is very knowledgeable in the field of TV repair. He was able to figure out what was possibly wrong with the TV over the phone. When I was able to set up an appointment and he was very punctual and always called ahead. He brought all the possible replacement parts for the TV if needed. He was always upfront with costs. Lastly he gave a free estimate even though he had to even travel to see what was wrong at first!