| rev:text
| - Short version: No pressure, living up to their motto of "the way car buying should be." The whole thing, from appraisal through purchase, is very smooth although not necessarily quick.
Long version:
The first time I was at this Carmax, I got my car appraised to sell to them, but the dealership we were buying our new car from matched the written Carmax offer.
This time I went in for another appraisal and worked with Ken T., who was friendly. When we explained there was nothing on the website we were interested in, he didn't insist and we talked about travel while my car was being appraised. This time, two different dealers would not come come close to matching Carmax's offer, so I was going to just sell the car to Carmax. But before going in for my check, I went on the website and ended up finding a car at another location that I was interested in.
I returned to Carmax, and again with no pressure Ken explained the transfer process. Prior to committing to a non-refundable transfer cost, you can request a walkaround by someone at the other location and ask questions electronically. I recommend specific questions, such as odors, tire tread, and any options that are must-have: I'd hate to pay to get a car delivered only to find out the website was wrong about something. This 'walkaround' process does take about 30 minutes, just so you know. Car transfers do not obligate you to buy the car, but you pay that transfer fee either way! I think it would be better if someone who transfers a car and then buys it got a 50% refund of that cost. The worst part of the transfer is that they are slower than I expected. Carmax quotes as much as 28 days for a transfer, depending on where the car is coming from! They ended up being a week ahead of schedule, but you can't expect that since they contract out the shipping to the lowest bidder.
The car arrived as photographed on the website and as promised, so I agreed to buy. They re-appraised my car, and it came back $500 less than before but they did match their first appraisal when I pointed out that if the car was on the local lot I would have been within the 7-day quote period. So if you are going to get a car from elsewhere, still get your car appraised on your first visit!
Unlike other dealers, they only offer two things: Financing, and extended warranties. The latter are only good at Carmax so I'd stay far away (Costco and even manufacturers sell more flexible more inclusive warranties), and when I told him I had prearranged financing, Ken said "OK" and moved on. No push, no counter offers, no "well the price changes without a financing incentive", just "OK". I love it!
The paperwork takes a reasonable (but not quick) amount of time, with no more sales pitches for clear coat, nitrogen, tint, etc... Just sign and drive.
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