I did contemplate the pro and con before heading to Sears Auto Center. Pro: Groupon had $59 alignment deal. Con: The reviews across the board for all locations are below average. As you can tell by my review, I decided to go for it. My car needed to get fixed. We called them ahead of time to make sure alignment can be done the same day. They confirmed! However, we drove to the Sears Auto Center at Robinson by accident. That location was a ghost town. Not fully staffed. They couldn't guarantee same day service. That was when we realized we went to the wrong location. The service there were dry and dead. I was glad they couldn't help us.
I recommend coming to the South Village location. First, they are fully staffed. Second, their staff are customer friendly and knowledgeable. I explained the shaking my car experience when driving high speed. They were able to narrow it down to tire balancing as the main culprit. I added on additional service and hoped it would resolve it. To my surprise, it did! My car does not shake anymore. Places I've been to prior never resolved this issue. It took so little effort for them to diagnose and fix. It took about 3 hours to get everything done. The mechanic who worked on my car was happy to explain the issue to me. Overall, this location is well worth the visit. I do see that service may vary by location.