I had this PostNet location pack and ship a very fragile large heirloom. They did a bad job and it arrived at destination totally broken. I insured it for the value $500 and had PostNet send it via Federal Express. I supplied the owner of this PostNet with necessary information to file a Fed Ex claim within 10 days of item arriving broken. Owner never followed through on filing claim with Fed Ex! I checked back with owner many weeks later and he denied ever getting paperwork to file claim. By that point when I tried to file claim direct with Fed Ex them said that it was too late to file claim. Now I'm out $500! I'd never recommend them to anyone for shipping.