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  • In February, we went to the West Phoenix showroom looking for a security door. We immediately got the feeling of a 'hard sell." They wanted to know our names, where we lived, etc. While the sales staff was knowledgeable about the doors, they were quick to bad mouth their competitors' quality. They also claimed that "Home Depot doors cost the same." Since we have been shopping around for doors, I know this is not the case. We asked if First Impression has a discount for paying in cash as opposed to by credit card. The salesman said he would have to ask, got out his flip phone, looked at it, but never made a call or sent a text message. Later, I asked again if there is a cash discount. The salesman opened up his phone and closed it right away, then told us it was 10%. We value honesty, and he could have told us up front what discount he was willing to give us without trying to make it look like he was asking someone. During this same conversation he was again pushing us to purchase a door and without either one of us asking about the subject he told us that he "doesn't get commission," he's "just an hourly employee." As if that was an excuse for the hard sell tactics. Later that week I called the main contact number and spoke with a different employee at another showroom. I explained that we had visited the West Phoenix showroom and spoke with a different salesman and we had some more questions about the doors. He then told me that since we first spoke with someone else we should talk to him again because salesmen get commissions. Surprised by this I told him that the first salesman specifically said that he was not a commission employee. He then tried to backtrack and say that some employees are and some are not. Again, I felt like I was lied to. I asked the the new salesman to check into pricing for a different door and he took my contact info and said he would contact the owner, but since "owners are difficult to get a hold of" he would call me back in 3 or 4 days. He never called back and it has been a month since that conversation. Needless to say we had a poor customer service experience at First Impression and were not willing to invest over $1000 in the company's product.
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