I had Emily for my first time visit. She was very proficient in untangling my knotted back that was tense and sore from carrying a toddler around. She listened to specific requests and would verify from time to time that the pressure was okay. It was the fastest hour of my life! Front end staff was friendly and welcoming. They push package sales but they're not awkward about it. I can't afford it this point in time but I will definitely be back to this location for another massage.