My experience at Old Town Tortilla Factory is probably very different than that of the average patron. I dined here with a semi-private party with 40 other guests and we were served buffet-style.
Our group was seated in their outdoor dining area, which I absolutely loved. I thought the atmosphere was great and brought an authentic Southwest feel and vibe to the restaurant. The food was as decent as you would expect sharing buffet-style with 40 other people lined up outdoors: nothing mind-blowingly memorable, but nothing too bad, either.
My one complaint would be the servers. Especially at our single table of 8, it did not seem the server we were assigned was equipped to take care of a large group. There was much unnecessary confusion at the end of the night when it came down to settling some bar tabs. Overall, it did not ruin our experience, but definitely took away from the overall positivity.
Regardless, I would love to come back here with a smaller group and enjoy a fresh plate of food! The outdoor dining is definitely something you can't pass up...