I'm not sure anyone really looks forward to buying a bed -it can be a pretty big investment. Jolene and Jon made the experience and absolute delight. I have gone to department stores where they follow you around and try to strong arm you into a sale. Our consultants at Mattress Firm were just that consultants - very friendly and knowledgable - they were absolutely there to help us make the right selection. And now that the bed is home, it is fabulous! Thank you so much