My garage door chain gave out so I contacted my home warranty company. When I was assigned Cactus, I immediately checked Yelp for reviews and the majority are not good so I was prepared for the worst when they came out, like an upsell or being denied coverage, etc.
When contacted by Cactus I was given a window of 7-10. I asked that the tech call on his way since it was so early. Ricardo called at about 6:50 or so and was at my house at 7:05. Not only did Ricardo fix my chain but he also gave me tips on maintenance and lifetime of certain parts on the garage and what is not covered by most home warranties and the average cost of those uncovered repairs. I immediately went to Home Depot for some silicone spray as suggested, and now thanks to him I won't waste a service call on items I know are my responsibility when the inevitable happens.