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  • It's really hard to review this location, I guess I am basing my review on my actual massage. The customer service was great, and the place was very clean. My appointment was at 2, so I got there at 1:45 like they had asked... filled out all my paperwork and then was taken into the back where you wait until your masseuse comes to get you. I was waiting until 2:10pm, which I was fine with because I understand people run behind. But when she took me back into my room I could see her timer on the iPad (for the 50 mins) was already starting!! That made me so angry, why would she start it already? I thought "well maybe she will restart it when she comes back after I'm done undressing". Nope! When she came back the timer was now down to 46 minutes. So now I'm laying on the table while she's getting prepared, slowly. Then she starts. Massage was good but I definitely feel she spent a lot of time (in the middle of the massage too) preparing towels, getting lotion, etc. That irritated me so it made me not enjoy my massage. When she told me she was done, I could see the iPad on the counter and it said there was still 4 min left. So all in all, I got jipped about 10 minutes. Doesn't seem like a lot, but to me it is. So because they're running behind my massage gets cut early? I left extremely disappointed and not happy. Like I said, customer service was great and they were very sweet and professional. Also- my masseuse was very good and super kind, nothing against her at all. I just felt like I was rushed out and didn't get what I paid for :( and the massage was on my birthday too. Boo!
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